Better Life from Mobile Lifestyle

UNIQUE

Warranty Policy

At Unique, we stand behind the quality and performance of our products. Our warranty policy ensures that you receive the support you need in case of any manufacturing defects or malfunctions. Please read the details of our warranty policy below.

1. Warranty Coverage

We offer a limited warranty for all products purchased through our official website or authorized retailers. This warranty covers:

  • Manufacturing defects.
  • Faulty materials or workmanship.

Note: This warranty does not cover damage caused by misuse, unauthorized repairs, normal wear and tear, or accidents.

2. Warranty Period

The warranty period begins on the date of purchase and lasts for the duration mentioned in the product packaging.

3. What Is Not Covered

The warranty does not apply to:

  • Damage resulting from misuse, abuse, or neglect.
  • Unauthorized repairs, modifications, or alterations.
  • Accidental damage or exposure to extreme conditions (e.g., water, heat).
  • Cosmetic damage, such as scratches, dents, or discoloration.
  • Loss or theft of the product.

4. How to Claim a Warranty

To file a warranty claim, follow these steps:

  1. Contact Customer Support: Email or call us with your purchase details and a description of the issue.
  2. Provide Proof of Purchase: Include a copy of your receipt, invoice, or order confirmation.
  3. Product Inspection: You may be asked to send the product to us for inspection. Ensure it is securely packaged to avoid further damage during transit.
  4. Claim Approval: If your claim is approved, we will repair, replace, or provide a refund for the product at our discretion.

5. Replacement or Repair

If your product qualifies under the warranty:

  • We will repair the product or replace it with a new or refurbished item of the same model (or equivalent if the model is discontinued).
  • Replacement products or parts are covered for the remainder of the original warranty period or 90 days, whichever is longer.

6. Shipping Costs

  • Customers are responsible for shipping costs when returning the product for inspection.
  • If the warranty claim is approved, we will cover the cost of return shipping for the repaired or replaced product.

7. Limitation of Liability

Our warranty is limited to the repair, replacement, or refund of the product. Unique is not liable for:

  • Indirect, incidental, or consequential damages.
  • Loss of data or personal items used with the product.

8. Additional Information

  • This warranty is valid only for products purchased from Unique’s official website or authorized retailers.
  • The warranty is non-transferable and applies only to the original purchaser.
  • Local consumer protection laws may provide additional rights that this warranty does not exclude.

9. Contact Us

For any warranty-related inquiries or support, please reach out to us:

Email: support@bdunique.com
Phone: +8801920478690
Address: SHOP No. 500i, 3rd Floor (Lift 3), Motalib Plaza Shopping Complex, Hatirpool, Dhaka 1000

We are committed to ensuring your satisfaction with every Unique product. Thank you for choosing us!